Shipping policy

Drooling Monsters accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All orders are shipped from our location in Washington via USPS. Drooling Monsters only ships to Oregon and Washington states at this moment and follows the standard methods available by USPS.

Please note: Our treats are made-to-order. Drooling Monsters handcraft treats after receiving your order. Orders placed are usually processed and shipped within 2~6 business days from the time the order is placed. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days. USPS does not pick up or deliver on weekends and holidays. We will do our best to get your order to you on time, however Drooling Monsters cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.

**Due to the high volume of orders during holiday season you may experience extended processing time up to 7 business days.**

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Tax rate is based on the shipping address and not the billing address.

Order Value up to $99.99 : Shipping Rate will be calculated at check out
Order Value $100 or More: FREE USPS PARCEL GROUND SHIPPING

In the U.S. USPS observes the following holidays for 2019:

New Year's Day - January 1, 2019
MLK Jr. Day - January 15, 2019
Washington's Birthday - February 19, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Columbus Day - October 14, 2019
Veteran's Day - November 11, 2019
Thanksgiving - November 28, 2019
Christmas Day - December 25, 2019

Lost or Stolen Packages

- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.